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Support
Answers to common questions, and how to reach us.
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Frequently asked questions
ITR filing and plans
Choosing a plan and how your return is prepared.
What do the plans cost?
Individual plans run from Starter at Rs 1,999 to Pro Plus at Rs 22,999. Family plans cover up to three members and start at Rs 4,800. Every price shown is inclusive of GST.
How do I pick the right plan?
Starter covers salary below Rs 50 lakh, rental property and interest income. Plus adds capital gains, F&O and intraday. Pro adds ESOPs and RSUs, US stocks, foreign income and business income. Pro Plus adds quarterly filing and live advisory sessions with your expert.
Can I move to a different plan later?
Yes. Plans can be upgraded at any time.
Is my return checked before it is filed?
Yes. A Chartered Accountant reviews and certifies every return before it is filed.
Consultations and sessions
Talking to a Chartered Accountant.
What is the difference between a consultation and a live filing session?
A consultation is a 90 minute one to one call with a Chartered Accountant about your taxes. A live ITR filing session is scheduled for up to 2 hours, and your Chartered Accountant shares their screen and prepares your return with you.
What do these sessions cost?
Both are free while we pilot them.
How do I book one?
Open Connect with a Tax Advisor from your home screen, choose the session type, then pick a weekday slot and either Google Meet or Microsoft Teams. Sessions start every 30 minutes, from 10:00 IST up to a last start of 19:00 IST. That is the latest a session may begin, not the latest it may end, so a live filing session starting at 19:00 runs until about 21:00.
When do I get the meeting link?
A booking is a request rather than a confirmed slot. Our team reviews it and emails your meeting link once the slot is confirmed. There is no link for you to click in the meantime.
What is the demo?
A 20 minute walkthrough of FINWEL with our team. It is separate from a consultation and does not involve preparing your return.
Payments and orders
Paying for a plan and finding your receipts.
How do I pay?
Payments are handled by Razorpay. Card, netbanking, wallet and pay later options are all available at checkout.
Where can I see what I have paid for?
Open My Orders from the account menu. Every payment appears there with what it was for, the amount, the date and a payment reference you can copy.
Do the prices include GST?
Yes. Amounts are shown and charged inclusive of GST, and your order line notes this.
Your account and documents
Details, documents and who can see them.
How do I update my personal details?
Open Profile from the account menu, then Account details. Your PAN, Aadhaar and contact details are managed there.
Where do I upload my documents?
Use the Documents section in the sidebar. Anything you upload is attached to your account and is available to the Chartered Accountant working on your filing.
Who can see my information?
Your filings and documents are scoped to your account. Beyond you, only the Chartered Accountant linked to your filing and our administrators can access them.